If we do not carry the item (food, treats, shampoos, or etc.) in stock regularly or if you would like large quantities of a particular item, we can special order them in for you!
FAQ
- How often do you order?
- We order ONCE a week, on Tuesdays (cut off time at 6:00pm), orders arrive Thursday or Friday the same week if there are no delays.
- How do I place an order?
- Please call us at 604-620-9091 and provide us with the following information:
- 1. Your full name
- 2. Your phone # to contact you at
- 3. Your pet's name
- 4. The name of the item (requesting an order by calling it by it's colour is unacceptable)
- 5. The item size/concentration
- 6. The quantity of the item
- Are repeated orders automatically placed?
- No, please contact us by phone each time you would like to place an order.
- When does the order arrive?
- The order arrives on Thursday and Fridays at the earliest.
- What is the cut-off date to order?
- The cut off each week is Tuesday at 6:00pm.
- How do I know when my item is ready for pick up?
- We will contact you once the item has arrived, please do not come in until contacted, as time of arrival varies depending on delivery.
- How long do you keep the ordered items at the clinic?
- We only keep unpaid ordered items in stock for 2 weeks. If items are not picked up in a timely manner, they will be returned to stock to be available to be sold.
- Are there any restrictions?
- Prescriptions will not be filled unless authorized by the veterinarian.
- New clients & patients may require an examination before refilling any previous medications unless a written prescription is provided by your current veterinarian. Please call us in advance to see if have the item in stock.